 | http://www.theservicesolution.com/ |
|---|
| Practical Solutions Inc. |
| Offers a software package for service industry companies. |
| http://www.chordiant.com/home.html |
|---|
| Chordiant Software |
| Business process automation and customer service applications. Includes products, services, and clients. |
| http://www.pcaonline.com/ |
|---|
| Precision |
| Developer of help desk solutions. |
| http://www.eassist.com/ |
|---|
| eAssist |
| Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel. |
| http://www.charter-uk.com |
|---|
| Charter Continuum |
| Customer relationship management with software for handling customer feedback ensuring customer retention. |
| http://www.vuechat.com/ |
|---|
| Vuechat |
| Web-based customer service solutions with webcam video. |
| http://www.supportsentry.com/ |
|---|
| SupportSentry |
| Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities. |
| http://www.frontrange.com.au/ |
|---|
| FrontRange Solutions |
| Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform. |
| http://www.knowledgebase.net |
|---|
| Knowledge Base |
| Multi-user system enhances self-service customer support, help desk operations, and document management applications. |
| http://www.aestiva.com |
|---|
| Aestiva |
| Web-based solutions including help tickets, knowledge base, contact management, and email management. |
| http://www.scandiacom.com |
|---|
| ScandiaCom |
| Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities. |
| http://www.qms-software.com |
|---|
| Ulysses CRM |
| Developer of service-centric customer relationship management and facilities management software packages for small and medium companies. |
| http://www.cloud-gate.com/ |
|---|
| Cloudgate, Ltd. |
| Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels. |
| http://www.turftree.com/ |
|---|
| Tree Management Systems, Inc. |
| Customer management software for tree, lawn, and landscape companies. |
| http://www.q-go.com/ |
|---|
| Q-go |
| Customer communications software based on natural language technology. |
| http://www.querybot.com/ |
|---|
| Querybot Systems |
| Automated knowledge base and interactive FAQ systems intended for small businesses. |
| http://www.skywiresoftware.com/ |
|---|
| Skywire Software |
| Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process. |
| http://www.satmetrix.com/ |
|---|
| Satmetrix Systems |
| Software and services company focused on customer experience management. |
| http://www.responsetek.com/ |
|---|
| ResponseTek Networks Corp. |
| Provides customer experience management solutions. Areas of expertise. Services offered. Contacts. |
| http://www.acastle.com/ |
|---|
| Castle CRM |
| Providers of CRM data integration solutions. Resource library, list of clients. Contacts. |
| http://www.witness.com/ |
|---|
| Witness Systems |
| Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners. |
| http://www.aexis.com/ |
|---|
| Aexis |
| Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications. |
| http://www.exametric.com/ |
|---|
| Exametric, Inc. |
| Provides workforce management and optimization software solutions including forecasting, scheduling, time and attendance, performance monitoring and strategic planning. |
| http://www.interfaqs.com/ |
|---|
| InterFAQs |
| Featured automated FAQ system and knowledge base software. List of features, demo. |
| http://www.raidercss.com/ |
|---|
| RaiderCSS |
| Provides real time web based Java customer support software and live help solutions. |
| http://www.synovate.com/viewscast/ |
|---|
| ViewsCast |
| Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts. |
| http://www.crmsoftwaresolutions.info/ |
|---|
| CRM Software Solutions |
| Provides information about customer relationship management for businesses. |
| http://www.respond-uk.co.uk/ |
|---|
| Respond UK Plc |
| Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts. |
| http://www.customfaqs.com/ |
|---|
| CustomerFAQs Solutions Ltd. |
| Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts. |
| http://www.rapidstability.com/ |
|---|
| Rapid Stability Incorporated |
| Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts. |
| http://www.bluetahiti.com/ |
|---|
| Blue Tahiti Software Ltd |
| Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts. |
| http://www.clearframe.ca/ |
|---|
| ClearFrame Solutions Corp. |
| Provides customer service software to government and utilities throughout North America. Company profile, contacts. |
| http://www.cscontact.com/ |
|---|
| CScontact |
| Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required). |
| http://www.theservicemanager.com/ |
|---|
| The Service Manager - TSM |
| Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts. |
| http://queuevision.com/ |
|---|
| QueueVision Inc. |
| Specializes in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Company profile, products and contacts. |
| http://www.realdialog.com/index.html |
|---|
| LiveWire Logic |
| Developers of RealDialog automated customer service solution for sales and support queries. |
| http://www.transversal.com/ |
|---|
| Transversal Corporation Ltd |
| Offers call centre knowledge management solutions. List of products. Contacts. |
| http://www.actricity.com/ |
|---|
| Actricity |
| Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service. |
| http://www.paritor.com/ |
|---|
| Simon Dutton Associates Ltd |
| Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO. |
| http://www.crm4insurance.com/ |
|---|
| CRM4Insurance |
| Adding CRM and business workflow automation for customer service oriented enterprises to improve the corporate performace. |
| http://www.knova.com |
|---|
| Knova |
| Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site. |
| http://www.ransys.com/ |
|---|
| Ransys Ltd. |
| Offers enterprise feedback management system that enables medium and large sized intensive service organizations to monitor and improve customer satisfaction, retention, and loyalty by collecting customers’ feedback. |
| http://www.PhaseWare.com/ |
|---|
| PhaseWare, Inc. |
| Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution process. |
| http://medallia.com/ |
|---|
| Medallia |
| Provides turnkey customer feedback solutions. Product details, and company news. |
| http://www.opinion-8.co.uk/ |
|---|
| Square Systems Ltd - Opinion-8 |
| Offers automated customer survey system that provides real-time feedback and verbatim comments about customer service or employee satisfaction. Research methodologies include post contact IVR telephone, web and email questionnaires. |
| http://www.ideascope.com/ |
|---|
| Orasi Software, Inc. - IdeaScope |
| Features customer feedback management system to capture, monitor, and prioritize customer feedback. Also collect ides, comments, and suggestions. |
| http://www.crmtechnologies.com/ |
|---|
| CRM Technologies Ltd. |
| Offering consultancy, design, programming, integration and training services, including relationship management solutions. News and contact details. |
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